Terms & Conditions

GH Motorcycles Terms & Conditions

Return Address:
GH Motorcycles
Unit 1, Challenge Way
Hythe Hill
Colchester
Essex
CO1 2LY

Contact Details:
Phone: 01206 791155
Fax: 01206 795263
Email: gavin@ghmotorcycles.com

GH Motorcycles Ltd is registered in England no. 4940778 | Registered address: Lambert Chapman, 3 Warners Mill, Silks Way, Braintree, Essex CM7 3GB.

Privacy Policy

A) The term “you” refers to the user or viewer of our website.

B) GH Motorcycles Ltd. (hereinafter referred to as either “Company”, “We”, “Us” or “Our”) is committed to protecting the privacy of personal information you may provide Us on this website (the “Site”). We believe it is important for you to understand the personal information we gather about you, how we may use it and the steps we take to safeguard it. The terms of this Privacy Policy apply to all users of this Site. If you do not agree with the terms of this Privacy Policy, you should immediately cease the use of this Site.

What information does Company collect about me on the Site?
You are not required to provide any personal information in order to have general access to the Site. The personally identifiable information (“Personal Information”) collected on this site may include some or all of the following: your name, address, telephone number, e-mail addresses, as well as any other information you may voluntarily provide. You will always have the choice whether or not to disclose such Personal Information.

Further, Our Site may use technologies such as “cookies” to provide visitors with tailored information upon each visit. Cookies are a common part of many commercial websites that allow small text files to be sent by a website, accepted by a web browser and then placed on your hard drive as recognition for repeat visits to the Site. Every time you visit Our Site, Our servers, through cookies, pixels and/or GIF files, collect basic technical information such as your domain name, the address of the last URL visited prior to clicking through to the Site and your browser and operating system. We also use cookies to keep track of each user’s shopping cart information and items to be purchased. You do not need to enable cookies to visit Our Site; however, some parts of the Site and some services may be more difficult or impossible to use if cookies are disabled. To emphasize, cookies are not linked to any Personal Information while on this Site.

Company will not knowingly collect any personal information from minors.

Legal

A) Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

B) Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

C) This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

D) All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

E) Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

F) From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

I) You may not create a link to this website from another website or document without GH Motorcycle Ltd’s prior written consent.

J) Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

K) The content of the pages of this website is for your general information and use only. It is subject to change without notice

Introduction:
GH Motorcycles is a family-run motocross and enduro bike specialist, we’ve been trading, riding and fixing bikes since 1979. We aim to offer you an exceptional level of customer service and only the highest quality parts and gear that we would use ourselves.

We have a highly knowledgeable and friendly team who are keen to ensure that you walk away 100% satisfied with our services and products.

We have accounts with several major global suppliers of bikes, parts and clothing so if you need something that we don’t have, give us a call on 01206 791155 and we may be able to help you out.

Purchasing an item
The process could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. Please be aware of notification of item that needs to be back ordered, this means the item isn’t in stock currently but can be ordered which takes 3 – 5 working days. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

You will receive an order confirmation, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.
We have included this term to protect us in the case that a mistake has been made in pricing or we have inadvertently under-priced goods or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept Visa, MasterCard, Solo, Visa Electro and Maestro. We do not charge for any item until it is ready to ship. Back-ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet using our checkout order form.

Shipping And Handling.
All prices include packaging costs.
Select your postage from the drop down menu at the checkout.

Orders over £100.00 Free Delivery (UK MAINLAND ONLY)

Delivery Policy.
A) Standard delivery time for UK mainland is usually 2-5 working days. (Customers are advised that any orders placed after 4pm (Including Next Day Delivery) on a given day will be processed first thing the following morning excluding Friday evening orders as they will then be processed on the following Monday Morning as there is no Saturday collection ). You will be informed of any possible delays, so please give us a reliable daytime phone number or email address so that we may contact you.

B) The ‘Time in working Days” figure quoted in reference to shipping excludes Saturday, Sunday and all UK public holidays. All delivery times are subject to stock availability.

C) Any items put on backorder are usually despatched within 2-5 working days (subject to availability) we will notify you via email when the item is dispatched from us or if there is any further delay.

D) Whilst we treat all orders as urgent we regret we cannot guarantee a next day delivery to Northern Ireland and the Isle of Man and for the following Post Codes an Extra 24hrs Must be allowed:
AB postcode area.
BT postcode area.
DD postcode area.
DG postcode area.
EH postcode area.
FK postcode area.
G postcode area.
HS postcode area.
IV postcode area.
KA postcode area.
KW postcode area.
KY postcode area.
ML postcode area.
PA postcode area.
PH postcode area.
TD postcode area.
ZE postcode area.

E) Liability – Please note that we cannot be held liable for any consequential loss caused by late delivery or loss by our carriers, only for the value of lost goods.

F) Ordering from outside Mainland UK: While we do our utmost to ensure that your parcel arrives in a timely manner, we cannot be held responsible for any international shipping delays or any costs incurred by the customs service of your respective country. Please check with your local customs authority to ensure that any products ordered from us are not restricted, considered dangerous or otherwise banned from your country.

G) Despatch and arrival times for international shipping.
Please note that these times are estimates only and can not be held against us in the event of a delay.
We will do our utmost to ensure that a parcel is despatched to you within 2 business days (excluding weekends & UK public holidays) of your order being placed.
Estimated shipping times to:
USA: Up to and on occasion, in excess of 14 business days.
EU: Up to and on occasion, in excess of 10 business days.
Other Global locations: Up to and on occasion, in excess of 28 business days.

H) All non-mainland UK destinations (Northern Ireland, The Hebrides, Isle of Wight, Scilly Isles, Shetland, Orkney and the Channel Isles) must expect a postage delay of between 3-5 days from the day of despatch.

Back Orders
If your item is not in stock, we will put the item on back order for you. If there will be a delay outside our normal delivery time then we will contact you with the option to cancel your order if you would rather not wait.

Credit Card Security
When an order is placed on our website your credit card details go directly to Sage Pay, a secure method of handling sensitive payment data. This ensures that your credit card details are always safe and secure for your peace of mind. We do not store your credit card or any other payment details on any systems or files or notes here at GH Motorcycles Ltd.

For any enquiries regarding our payment & credit card security, please email us using the ‘contact us’ information found at the top and bottom of our website. Alternatively, you can call us on 01206 79115 (International +44 1206 791 155) or fax us on 01206 795 263 or write to us at 1 Challenge Way, Hythe Hill, Colchester, Essex, CO1 2LY.

Returns Policy
We must be contacted within 14 days of you receiving your goods. Should you need to return any item please return it with the original packaging intact with the item being unused and undamaged and send it via recorded delivery. Enclose a completed returns form with the item. The returns form will be in the packet or box the item(s) was sent in. Please contact us if there was no returns form enclosed or if you have lost it. In the case of faulty goods please contact us and we will then decide the best course of action.

A) GH Motorcycles will not pay for the return postage in the following cases: You have ordered the incorrect item OR you no longer want or need the item. In these cases, you may be liable to a handling and restocking fee of 20% of the total order value (including any postage charges).

B) If you’ve ordered an item that doesn’t fit and you wish to exchange it for another size, you will be liable for the cost of returning the incorrect item to us as well as the postage costs of sending you the exchanged item (for example; you’ve ordered a medium size jersey, we’ve sent you the correct size jersey as specified in your order and you want to exchange it for a larger size).

C) If we send you the incorrect item (in the case of an order processing or stock error) we will cover all reasonable return postage costs (for example: If you ordered a pair of black boots and we accidentally send you a white pair or if you ordered a size 8 and we sent you a size 9).

D) Reasonable return postage is accepted to be “Royal Mail 2nd class recorded delivery”. We will not credit you for a premium courier service such as pre-9am, pre-12pm or guaranteed next day delivery.
Before returning an item, contact us and inform us of your intended postage method as we may be able to suggest or organise a cheaper alternative.

E) With any returns, please include your name, address, phone number, order number (if you have one) and the reason for the return to expedite the returns process.

H) GH Motorcycles cannot be held liable for any consequential loss caused by late delivery or loss by our carriers, only for the value of the lost goods.

I) GH Motorcycles are not responsible for any labour charges incurred during fitting or removal of suspected faulty or incorrectly supplied parts. (This does not affect your statutory rights.)

J) With special orders or where goods have been made to a customers specification we must reserve the right to refuse cancellation and refunds and the deduction of a handling charge will be made at our discretion.